Listening is not so much a key skill as a necessary task in cyber security: even if you're not good at it you should still do it.

I wasn't, once, till the incident with Vicky made so ashamed I knew I should be. I'm still not but I try.

In (semi) retirement I now work at preschool: where listening, and supporting, and helping deal with emotional and intellectual and physical challenges are a really big part of the job.

Here I will talk about how we can make time and space to listen, and to let people be heard, and in so doing make sure Vicky doesn't become the most vulnerable point in our attack surface. (Also, of course, treating her like human being).